Login issues

"Invalid credentials"

The email or password is wrong. Things to try:

1. Click Forgot password on the signin page — we'll email you a reset link.
2. If your account was originally created with Google, use the Google button, not email + password. They're separate auth paths.
3. Make sure Caps Lock is off. Passwords are case-sensitive.

"Email not verified"

You need to click the verification link we emailed when you signed up. Didn't get it?

• Check spam/junk.
• On the signin page, click Resend verification.
• Verification emails come from [email protected] — add that to your contacts if your provider keeps filtering them.

Google sign-in popup blocked

Some browsers aggressively block popups. Allow popups for mingaibazi.com:

• Chrome — click the popup-blocked icon in the address bar → "Always allow."
• Safari — Settings → Websites → Popup Windows → set mingaibazi.com to "Allow."
• Firefox — click the icon in the address bar → "Options" → "Allow popups."

Signed in but keep getting logged out

This usually means your browser is blocking third-party cookies, or you're in a private browsing session that resets on close.

• Try a normal (non-private) browser window.
• In browser settings, allow cookies for mingaibazi.com.
• On mobile Safari: Settings → Safari → Privacy & Security → turn off "Prevent Cross-Site Tracking" temporarily to test.

Two-factor authentication

MingAI doesn't use 2FA today. If you're being asked for a 2FA code, that's your email provider's protection on the magic-link email — follow your provider's flow.

Nothing works

Reach out via Contact with the email you signed up with and what you've tried. We'll investigate and respond within one business day.